You can now get Online Advice or Treatment within 48 hours (2 working days) without having to visit or call us.
Online system is available 24/7 and is very simple to use – just click one of the options below to start.
If you are unsure which option to select for your symptoms, then please select ‘A General Health Query’.
IMPORTANT NOTE: ONLINE SYSTEMS ARE NOT SUITABLE FOR EMERGENCIES – IN AN EMERGENCY PLEASE CALL 999 OR 111 FOR AN URGENT MEDICAL PROBLEM.
GP appointments can be requested via above Online Triage Service, via Patient Access or over the phone. The following appointments are available:
- Telephone consultations – when a face to face consultation is not necessary you can discuss your medical problem with the doctor over the phone.
- On the day – face to face appointment – you can book your appointment daily, Monday to Friday. We DO NOT BOOK appointments at the reception!
- Advance booking – non-urgent appointments with the doctor can be booked online. Please note Patient Access is only available for patients aged 16 years and over. Password to access this service can be obtained from the reception, provided you have a valid photo ID.
- Nurse’s appointments – our nurses can help you with a range of concerns and medical procedures such as:
- Blood pressure check
- Health checks, including long term conditions reviews (Asthma, COPD, Diabetes, CVD, Mental Health, Learning Disability)
- Contraceptive review (pill check)
- Cervical smear test
- Dressing change and stitches removal (please make sure you bring your dressings with you)
- Childhood immunisations
- Travel health advice and vaccinations
Appointments with the nurse can be booked over the phone or online.
Misused and unattended appointments cause delays in treatment for patients in need and cost the NHS millions of pounds each year. Please help us to help you:
- CAN’T MAKE IT? – Cancel your appointment at leat 2 hours before the appointment time so it can be offered to another patient.
- RUNNING LATE? – Inform us at the earliest. If you are more than 10 minutes late, clinicians may not be able to see you and you will need to rearrange your appointment.
- ARRIVING FOR AN APPOINTMENT? – Inform reception staff as soon as you arrive so clinicians can be notified of your arrival.
- FAILED TO CANCEL? – If you do not cancel your appointment in good time, you might receive a letter from the Practice. This may result in restrictions being applied in your future access to our services.
- 10 MINUTES = 1 PROBLEM = 1 APPOINTMENT – Doctors’ appointment times are scheduled at 10 minutes. For the clinics to run smoothly, please only discuss one problem in each consultation.
- Do not request repeat medication during your appointment as this can cause the clinicians to run late; instead request it via reception.
- Please do not try and get other members of the family to be seen in your allocated appointment! This will lead to delay and other patients will need to wait longer to be seen.